Direct Point Electrical is a growing, family-owned electrical and air-conditioning business based in Pakenham, servicing Melbourne’s South-East suburbs. We pride ourselves on quality workmanship, honest service, and a positive, supportive team culture.

We are currently seeking an experienced Administration Assistant to join our team in a full-time role (8:00am – 4:00pm). *Flexibility considered for the right candidate.

This role is ideal for someone who has worked in a trade environment, has experience with Electrical and enjoys being the backbone of a busy operations team.

About the Role

You will be responsible for the day-to-day administration and operational support of the business, including:

• Answering incoming calls and delivering outstanding customer service

• Scheduling and coordinating jobs for electricians and technicians

• Quoting small-scale electrical service jobs

• Following up quotes and managing customer communication

• Invoicing and following up overdue invoices

• Ordering and sourcing materials for jobs

• Back-costing and reporting on jobs through SimPRO

• Managing emails in Outlook (Zero Inbox approach)

• Data entry, file maintenance, and general administration

• Preparing Construction SWMS and safety documentation

• Assisting tradesmen with on-site administrative support

• Supporting management with day-to-day business operations and ad-hoc tasks

About You

You will ideally have:

• Previous experience in a similar administration role within electrical, air-conditioning, or trade services

• Strong organisational skills and exceptional attention to detail

• Outstanding customer service and communication skills

• Confidence handling multiple priorities in a fast-paced environment

• Experience with SimPRO or a similar job management system (highly regarded)

• Strong skills in Microsoft Outlook, Excel and Word

• Quoting experience (highly regarded)

• A positive, proactive and reliable attitude

What We Offer

• Full-time position: 8:00am – 4:00pm

• Located in Pakenham

• Remuneration based on experience

• Paid day off on your birthday

• Supportive, positive and respectful work environment

• Long-term stability in a growing business

• A role where your contribution truly matters