Closes: Feb 21, 2026
THE ROLE
The Personal Hardship Assistance Program Officer (Program Officer) is responsible for managing end-to-end applications for financial assistance (re-establishment) to eligible people in accordance with the Personal Hardship Program Guidelines ("the guidelines"). This includes assessing and administering payments (re-establishment) in a professional and sensitive manner, providing advice to applicants in relation to Personal Hardship Program eligibility requirements. This assessment must conduct in accordance with the guidelines, and the Program Officer needs to provide information to applicants relating to other recovery services that are available. If required, this may also include the Program Officer accessing the department's interpreting service to ensure financial assistance is provided in a culturally responsive and equitable way.
Work location : 74-78 Queen Street, Bendigo VIC 3550
ACCOUNTABILITIES INCLUDE
- Be responsible for the management of end-to-end applications for financial assistance (re-establishment) to eligible people in accordance with the Personal Hardship Program Guidelines ("the guidelines").
- Provide or contribute to authoritative and expert advice and recommendations consistent with organisational goals and values.
- Manage, interpret and apply business plans and policies in own area of responsibility and provides advice to others on design and implementation issues.
Please open the position description to read more.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Please apply to submit your interest in this position.
