Closes: Feb 21, 2026
Overview
safe, respected and valued life.
Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.
We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.
We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities. .
If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don’t hesitate to get in touch with the contact person listed
on the ad.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
The Personal Hardship Assistance Program Officer (Program Officer) is responsible for managing end-to-end applications for financial assistance (re-establishment) to eligible people in accordance with the Personal Hardship Program Guidelines (“the guidelines”). This includes assessing and administering payments (re-establishment) in a professional and sensitive manner, providing advice to applicants in relation to Personal Hardship Program eligibility requirements. This assessment must conduct in accordance with the guidelines, and the Program Officer needs to provide information to applicants relating to other recovery services that are available. If required, this may also include the Program Officer accessing the department's interpreting service to ensure financial assistance is provided in a culturally responsive and equitable way.
- Be responsible for the management of end-to-end applications for financial assistance (re-establishment) to eligible people in accordance with the Personal Hardship Program Guidelines (“the guidelines”).
- Provide or contribute to authoritative and expert advice and recommendations consistent with organisational goals and values.
- Manage, interpret and apply business plans and policies in own area of responsibility and provides advice to others on design and implementation issues.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
