Assess and resolve motor claims with precision and careDrive customer trust through high-quality repair outcomesTownsville Permanent full-time role

About The Role

We’re looking for a trade-qualified Motor Assessor with hands-on experience in panel beating, spray painting, or mechanical repairs (Cert III or equivalent). You’ll use your technical knowledge and strong customer skills to assess vehicle damage, prepare accurate repair quotes, and negotiate settlements.

What You'll Do

Negotiate with repairers to achieve the best repair method, cost, and quality outcomesAssess vehicles on-road and via desktop using Suncorp’s assessing frameworksManage escalations and disputes, ensuring timely and fair resolutionsConduct reinspection, audits, and quality checks to maintain repair standardsSupport customers through repair, write-off, and settlement processes

What You'll Bring

Trade qualification (Cert III) in panel beating, spray painting, or mechanics or equivalent experience as a Motor AssessorA minimum of 3 years' post-trade qualification experienceProven experience in quote writing and assessing/estimating skillsKnowledge of repair methods, insurance codes, and complianceCurrent unrestricted Australian driver’s licence

What We Can Offer You

Hybrid work opportunity after completion of trainingCompetitive benefits including 5 days flexi leave each yearIndustry leading 20 weeks paid parental leave and 4 weeks secondary carers leaveGenerous discounts on insurance productsPaid study support, career breaks, on-the-job learning, and a $1,000 referral bonusExclusive offers on more than 400 of retailers including Myer, David Jones, Coles and Woolworths

About Suncorp Group

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact annette_frasca@suncorp.com.au for a confidential conversation