Closes: Feb 20, 2026
- Full Time Fixed Term / 9-day fortnight / 36.00 hours per week
- $101,616 - $108,140 per annumÂ
About the team
We're entering a new chapter for Chief Technology Office at the City of Gold Coast as we deliver bold, future-focussed solutions. With the launch of our IT Operating model as well as bringing critical IT services in-house, we are transforming the way we deliver technology services, making them faster, more responsive and more aligned with the needs of our organisation and customers.Â
As part of this transformation, we're hiring multiple new positions. These roles are key to shaping a vibrant and forward-thinking Chief Technology Office, one that adds real value, delivers better outcomes, and works in smarter more agile ways.Â
If you are equally excited about innovation, transformation and making a meaningful impact, now is the perfect time to join us.Â
About the roleÂ
We are looking for an Application Support Analyst (Objective) to join our team! In this role, you will use Agile methodologies to perform functional analysis for system enhancements and requests. You will also implement configuration changes, provide support and training to system users, and collaborate with end users and vendors to resolve incidents and problem records.Â
We’re looking for people who have:Â
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Highly developed problem-solving and troubleshooting skills.Â
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A technical aptitude to learn systems, applications, and processes.Â
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Excellent communication skills both verbal and written.Â
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Ability to multi-task and have good time management skills. Â
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Proven ability to build and maintain strong relationships.Â
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Experience with supporting an eDRMS - highly desirable.Â
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Understanding of ITIL.Â
Be part of shaping the Gold Coast’s future Â
The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.  Â
We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:   Â
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9-day fortnight  Â
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Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations  Â
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Personal and professional development courses Â
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Access to 350+ fitness facilities through Fitness Passport  Â
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4 free confidential counselling sessions a year for you or an immediate family member Â
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1 free nutritionist and financial advice session per year Â
We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.  Â
How to apply
To submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.
Contact Person Ashley ShannonÂ
Contact Email ********@goldcoast.qld.gov.au
Closing Date Thursday 29th January 2026, 11:59pm  Â
We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We consider all qualified candidates for employment, irrespective of race, age, religion, gender identity, sexual orientation, disability, or other protected characteristics by law.Â
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