Customer Solutions Team Support - Step Up and Shape Service Excellence at Shred-X

Are you an experienced Call Centre Agent ready to take the next step in your career?

Shred-X, part of the Freightways Group - one of Australasia's largest logistics and information management organisations - is offering an exciting opportunity to play a key role in enhancing our customer experience, supporting our people, and driving continuous improvement across our small but high-impact Customer Solutions Team.

We are looking for a proactive and people-focused Customer Service Representative to guide, mentor, and uplift a dedicated team to help us deliver on our customer promise every single day.

What you will do

• Take ownership of escalations and complex customer queries, ensuring timely and accurate resolution.
• Support, coach, and develop our Customer Solutions team members to build their capability, confidence, and performance.
• Manage and distribute daily workload to ensure consistent, premium customer service.
• Guide team performance and service levels for continuous improvement.
• Identify the root causes of recurring issues to prevent reoccurrence.
• Collaborate closely with internal stakeholders to streamline processes.
• Maintain proactive communication across the entire team, ensuring a premium customer experience.

What we are looking for

• Experience in customer service, ideally within service-based, logistics, or operational environments.
• Someone ready to step up and support others.
• Eager to mentor and develop others, helping team members grow and share knowledge.
• Proactive problem solver, able to identify issues, analyse them, and implement effective solutions.
• Excellent written and verbal communication skills.
• Highly organised, adaptable, and comfortable managing multiple priorities in a fast-paced environment.
• A values-led professional who leads by example and supports a positive, collaborative team culture.

Why join Shred-X?

• Step into a support role with the opportunity to influence, mentor, and drive improvement.
• Be part of a respected national brand backed by the Freightways Group.
• Join a company that actively promotes from within - with opportunities across all Freightways businesses.
• Make a meaningful impact in a sustainability-focused organisation committed to protecting people, information, and the environment.
• Work with a collaborative team that values professionalism, initiative, and continuous improvement.

We are proud to be an equal opportunity employer - we value diverse backgrounds, perspectives, and experiences.

If you are ready to take the next step and help shape the future of customer experience at Shred-X, we would love to hear from you.