We’re growing and looking for a Service Desk Analyst to join our team. This is an opportunity to work with a dynamic IT services provider where your contribution is valued, your development is supported, and your career can grow.
You’ll support a diverse client base across industries including hospitality, not-for-profits, and financial services, delivering both remote and onsite IT support.
Key ResponsibilitiesProvide remote and onsite support for end-user devices, Microsoft 365, Active Directory, and business applicationsEscalate complex issues to Level 2 engineers with clear documentationMaintain accurate ticket notes and contribute to internal documentationCommunicate effectively with clients throughout the support process
About YouYou bring 1–2 years of IT support or service desk experience, with:Solid understanding of Windows environments, Microsoft 365, and Active DirectoryStrong customer service and communication skillsSystematic troubleshooting and adherence to documented processesExcellent time management and organizational skillsFull working rights in Australia and a valid driver’s licenseDesirable:Experience with ticketing systems (e.g., Halo, Autotask, ConnectWise)Familiarity with remote support toolsExposure to networking and cloud technologiesRelevant certifications (CompTIA A+, Microsoft 365, ITIL Foundation) or willingness to obtain them
Why Work With UsCompetitive salary and clear career development pathwaysExposure to a wide range of clients and technologiesSupportive, close-knit team environmentOngoing training and mentorship
Our ValuesAbove & Beyond – We go the extra mile for our clients and each otherCommunication – Clear, timely, and respectful communicationOwn It – Accountability from start to finishReliable – We deliver consistently and dependably
About UsEstablished in 2005, we’re a collaborative team based across Brookvale/Sydney, Brisbane/Gold Coast, Melbourne, and Orange. Our clients rely on us to keep their technology running smoothly so they can focus on what they do best.
How to ApplySubmit your application via this job ad or email your resume and a brief cover letter to careers@allitservices.com.au.
Please note: We are not accepting applications from recruitment agencies for this role.