• Permanent
  Full-Time opportunity available (9-day fortnight)
• Minimum of
  three years in an Administrative or Finance Officer role or
  similar.
• LGO 3
  ($71,806- $77,515 per annum + superannuation)
  based on skills, qualifications and experience

Why Choose
Us

Townsville City
Council is the largest local government authority in Northern
Australia. We are committed to creating value by growing Townsville
through driving economic diversity and generating an enriching
lifestyle.

Our organisation
provides and maintains close to $9 billion worth of community
assets including water and wastewater network and treatment plants,
bridges, drainage, roads, waste management, community facilities,
sporting venues and more.

We contribute to an
active lifestyle for our residents and visitors through events,
providing recreational facilities, protecting the natural
environment and heritage, while creating a mentally and physically
healthy city.

We are driving
economic diversity and cultivating an enriching lifestyle, growing
a city for this and future generations by building a vibrant,
sustainable and innovative city.

Council’s
vision is for Townsville to be a connected, lifestyle driven and
innovation focused city while continuing to deliver service
excellence and to be led by our community to create an exciting
today and future.

Our
Vision: A globally connected community driven by lifestyle
and nature.

Our
Purpose: Grow Townsville

Our
Values: Safety, Excellence, Respect, Value,
Enjoyment

About the
Role

This
position works with customers and stakeholders to research, collate
and validate financial and non-financial data pertaining to an
insurance matter or for the preparation of reports.

Accountable to the
General Manager Commercial and Financial Services, the Insurance
Administration Officer will contribute to the provision of an
effective insurance portfolio for Townsville City Council by
working collaboratively with Council’s internal asset
custodians, external insurers, members of the public and suppliers
to collate documentation relevant for insurance
claims. 

About
You

What
you’ll do:

• Complete
  insurance-related tasks with accuracy, efficiency, and a strong
  customer focus.
• Collaborate
  with customers and stakeholders to research, gather, and
  validate financial and non-financial data for insurance matters
  and reporting.
• Maintain
  accurate records of decisions, recommendations, and resolutions
  in line with Council standards.
• Respond
  promptly to insurance enquiries and correspondence, preparing
  professional communications that reflect Council policies and
  aim to resolve issues effectively.

How to
Apply

Your
application can be submitted through the 'Apply' button. Please
include a cover letter (maximum 2 pages), outlining how your
skills, qualifications and experience would allow you to achieve
success in this role. We also will require your resume and attached
copies of any licences and qualifications as per the key
requirements of the role.

If
you wish to discuss this position further, please contact Kateryna
at ************@townsville.qld.gov.au 

For further
information review the Position
Description. 

Closing
Date:  11.45pm, Monday 2nd February
2026

What We
Offer

• 17.5% annual
  leave loading 
• Up to 5 weeks
  annual leave
• Up to 3 weeks
  Personal/Carers Leave
• 14 weeks paid
  Parental Leave
• Domestic and
  Family Violence Leave
• Natural
  Disaster Leave
• Up to *13.5%
  Superannuation employer contribution for contributing
  members
• Salary
  Sacrifice opportunities
• Learning and
  Development opportunities
• Fitness
  Passport program offering discounted membership to selected
  gym, pool, and yoga facilities
• Employee
  Loyalty Program offering discounts at selected local
  businesses
• Employee
  Assistance Program

* The Council
contribution to employees' superannuation for contributing
employees shall be 13.5% of the employees' ordinary time earnings
subject to the employee contributing a minimum of 6% of their
ordinary time earnings.

We are
committed to creating a safe and inclusive workplace where diverse
styles, backgrounds, experiences, and perspectives are valued,
encouraged, and respected. People from diverse backgrounds
(including but not limited to, Aboriginal and Torres Strait
Islander, people with diverse gender identities and sexualities,
people from different cultural and linguistic backgrounds, people
with disability, and veterans) are encouraged to
apply!

All successful
candidates are required to undergo drug and alcohol testing as part
of the recruitment process. Please be aware Townsville City Council
has a ‘zero tolerance’ policy to drugs and alcohol in
the workplace.

If you need any
adjustments to be made to the recruitment process or if you would
like to discuss any accessibility requirements, please
contact **************@townsville.qld.gov.au
or phone 07 4727 9*** for a confidential
discussion.

Attachments:
- N04692_Insurance Admin Officer_Approved_23122025_PD.pdf