Assistant Service & Dispatch Coordinator – Kitchen Joinery

Shoalhaven New Image Kitchens is a well-established kitchen manufacturing and installation business serving the South Coast. We are currently seeking an Assistant Service & Dispatch Officer to support our Service & Dispatch Manager and help ensure the smooth coordination of deliveries, installations, and service works.

About the Role

This is a hands-on coordination and administration role suited to someone who thrives in a fast-paced, detail-driven environment. You will assist with scheduling, service administration, and communication between installers, service technicians, factory staff, and management.

Key Responsibilities

• Assist with daily scheduling of kitchen deliveries, installations, and service jobs
• Coordinate installer and service technician availability
• Maintain job trackers, schedules, and service documentation
• Log and follow up service requests to ensure timely completion
• Liaise with factory, dispatch, and quality control teams
• Act as a key point of contact for installers regarding job schedules
• Support reporting, record-keeping, and continuous improvement initiatives

About You

• Strong organisational skills with high attention to detail
• Confident communicator, both written and verbal
• Able to manage competing priorities and work to deadlines
• Comfortable using computer systems, email, and scheduling tools
• Proactive, reliable, and team-focused

Experience & Skills

Essential:

• Experience in administrative, scheduling, dispatch, or coordination role
• Strong computer literacy and documentation skills

Desirable:

• Experience in construction, cabinetry, joinery, manufacturing, or trade-based environments
• Exposure to service coordination or logistics processes

What We Offer

• Remuneration negotiable based on experience·
• A stable role within a growing local business
• Supportive team environment with clear processes
• Opportunity to contribute to operational improvements
• Ongoing training and development
• Shoalhaven / South Coast lifestyle

If you’re organised, detail-oriented, and enjoy coordinating people and processes, we’d love to hear from you.

Apply now with your resume and a brief cover letter.

Job Type: Full-time

Ability to commute/relocate:

• Nowra NSW 2541: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Kitchen Joinery - Trades Management: 3 years (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person