Your Choice Matters Pty Ltd is a trusted, family-owned and operated Registered Disability Service Provider offering mentoring and support services under the NDIS. With our roots in Adelaide, we’re excited to expand into Gold Coast QLD, and bring our passion for empowering individuals to achieve their goals and live fulfilling lives to the Gold Coast community.

We are seeking compassionate and dedicated casual Support Workers / Mentors to join our growing team in Gold Coast and surrounding regions.

At Your Choice Matters, we believe that great support starts with a great team. We’re a family-owned disability service that not only empowers our participants to achieve their goals, but also values and invests in the people who make that possible — our staff.

We pride ourselves on creating a genuine team culture where you’ll feel supported, trained, and appreciated. Our staff enjoy regular catch-ups, ongoing development opportunities, and a workplace that feels more like family than just a job. We also put great effort into rostering with balance in mind — making sure your shifts are built around your needs so you can enjoy both work and family life.

When you join us, you’re not just another support worker, you’re part of a team that looks after each other while making a real difference in people’s lives.

The Role

As a Mentor/Support Worker, you’ll provide one-on-one support to help participants achieve their NDIS goals, build independence, and live fulfilling lives. While community access is part of the role, we are especially seeking staff who are confident and experienced in providing complex care — or are genuinely willing to learn and develop these skills with our training and support.

Complex care includes personal care such as showering, dressing, hygiene, mobility support, and medication management. You’ll also assist with daily living needs such as meal preparation, shopping, transport, social connection, and household tasks. Most importantly, you’ll be a consistent, reliable support who empowers clients while bringing compassion and positivity to their day.

At YCM, we don’t just match you with clients — we make sure you feel trained, supported, and comfortable, so you can thrive in your role.

What We’re Looking For

We want people who:

• We want people who:

  • Have experience in complex care (personal care, mobility support, hygiene, medication) or are motivated and committed to learning these skills with our support.

  • Bring compassion, patience, and respect to every interaction.

  • Value teamwork and enjoy working in a collaborative, family-like environment where consistency and communication matter.

  • Are committed to supporting people living in accommodation to build independence, life skills, and confidence as adults, including taking responsibility for their home, routines, and daily decisions.

  • Understand the importance of a “do with, not for” approach, supporting clients to learn, practise, and maintain skills rather than taking over tasks.

  • Can communicate confidently with clients, families, and support networks.

  • Are reliable, professional, and genuinely passionate about making a difference.

You’ll also need:

• Minimum Certificate III (or higher) in Disability/Individual Support/Community Services (or be studying/willing to obtain).

• Current First Aid & CPR.

• WWCC, NDIS Worker Screening/Disability Check, and Police Clearance.

• Current Australian Driver’s Licence and reliable car.

The Perks of Joining YCM

• A culture that feels like family – regular team catch-ups, open communication, and genuine care for each other.

• Ongoing training & support – including free access to a paid training platform with up to 100 NDIS-related modules, so you can up skill and feel confident in what you do.

• Consistent supervision & mentoring – your voice will always be heard, and you’ll be supported in your professional growth and development.

• Work-life balance that’s real – we put great effort into rostering to make sure your shifts suit your life, giving you balance with family, study, and personal commitments.

• Real impact – the chance to support participants in meaningful ways and celebrate their wins.

Apply Today

If you have experience in complex care or are ready and committed to learning these skills, and want to be part of a team that truly values and invests in you, we’d love to hear from you.

Please read this ad carefully before applying. To be considered, you must send both:

1. Your resume

2. A cover letter explaining your experience with complex care (or your willingness to learn)

To show you’ve read the ad fully, please include the word “FAMILY” somewhere in your cover letter.

Applications that do not include a cover letter addressing complex care will not be considered.

Please send your resume and a cover letter telling us why you’d be a great fit to *****@yourchoicematters.com.au.

Optional – Tell Us More About You

If you’d like to go the extra step, we’ve created a short optional application (3–5 minutes) that gives you the chance to share a bit more about who you are, your values, and why this work matters to you.

This is completely optional and does not replace your resume or cover letter. It simply helps us get a deeper sense of you as a person, not just your experience.

Optional application link:
https://spark-seeker-portal.lovable.app