Rostering Officer – Home Care

Right at Home Gold Coast | Bundall

Permanent Full-Time
Monday–Friday | Office-based
SCHADS award + supportive team environment

About the Role

We are seeking a dedicated Rostering Officer to support seamless service delivery by efficiently coordinating and managing Support Worker rosters across the Gold Coast, working in our Bundall based office.

This is a fast-paced, highly collaborative role where priorities can shift throughout the day. You will balance client needs, workforce availability while maintaining excellent communication with clients, Support Workers, and internal stakeholders.

Key Responsibilities

• Develop, manage, and optimise Support Worker rosters to ensure continuity of care
• Proactively fill planned and unplanned vacant shifts
• Manage staff availability, leave requests, and last-minute changes
• Ensure compliance with relevant Awards, agreements, and organisational policies
• Communicate roster changes clearly and professionally with staff and clients
• Maintain accurate records and data integrity within rostering systems (e.g. Visual care)
• Collaborate closely with Operations, Recruitment, and Care Management teams
• Participate in on-call rostering support as required

About You

• Proven experience in rostering, scheduling, or workforce coordination (aged care, disability, or community services preferred)
• Minimum 1-2 years of rostering or scheduling experience required
• Strong understanding of Awards and compliance obligations
• Highly organised with excellent attention to detail
• Resilient, adaptable, and confident working in a reactive, fast-paced environment
• Strong communication and problem-solving skills
• Competent with computer systems
• Professional, discreet, and customer-focused in all interactions

What We Offer

• Competitive pay
• Fantastic office culture with friendly, helpful staff
• Ongoing training and professional development
• Stable, office-based role in Bundall
• Paid Birthday Leave
• Team building events
• Employee reward and recognition program including discounts on 400+ retailers, ad a wellbeing portal and more

Essential Requirements

• Relevant experience in rostering or scheduling
• Current driver's licence
• NDIS Worker Screening Check must be obtained before starting
• Ability to work at Bundall office, Gold Coast
• Australian citizenship required

About Right at Home

Right at Home is a leading provider of in-home aged care and disability support services across Australia. We are committed to delivering high-quality, person-centred care that supports clients to live independently, safely, and with dignity in their own homes. Our Gold Coast team is known for its collaborative culture, professionalism, and strong focus on client wellbeing.

How to Apply

Applications may be reviewed as they come in, so apply now with your resume and cover letter. If you have any questions, please contact hr.gc@rightathome.com.au

Job Type: Full-time

Pay: $70,000.00 – $78,000.00 per year

Work Location: In person