• Are you passionate about making a positive difference in your local community?
• Join a growing national network where you can make a difference and practice your values in a positive, friendly and flexible work environment.

We are looking for a permanent Employee Liaison to join our caring and dynamic office team in our Sunshine Coast Office.

The Employee Liaison position plays a key role in engaging, developing and supporting a team of aged care employees (Community Support Professionals) to achieve high individual performance, engagement, employee relations, and a positive, responsive, and respectful workplace culture.

About us:

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible.

Duties and responsibilities include:

• This role contributes towards and influences the achievement of positive customer, employee, and organisational outcomes.

  • Lead and coordinate initiatives that improve employee engagement, wellbeing and support a consistently positive, respectful workplace culture. Monitor engagement indicators and escalate themes or risks promptly, proposing targeted actions to sustain a high‑performance culture.
  • Provide feedback for continuous improvement to the HR Administration team regarding the recruitment and selection of Community Support Professionals (CSPs).
  • Deliver high‑quality onboarding: new employee orientation, induction training, buddy‑shift coordination and probationary reviews completed within required timeframes.
  • Maintain effective employee performance processes in collaboration with People & Culture, including goal setting, feedback, performance management and development plans, in alignment with Just Better Care’s performance management policy and procedures
  • Facilitate capability uplift through targeted training that improves CSP skills and measurable practice outcomes.
  • Use operational and HR data to monitor KPIs, identify improvement opportunities and implement strategies that enhance practice performance (e.g., productivity).
  • Provide high level and professional advice to CSPs supporting their Return-to-Work, ensuring compliance with state based legislative requirements and Just Better Care’s Injury Management and Return to Work procedure.
  • Drive compliance with mandatory training, leave management, quality and safety requirements; track completions and address gaps proactively.
  • Embed customer and employee experience practices with Care Partners to deliver exceptional value aligned to company vision and values.
  • Contribute to positive customer, employee and organisational outcomes through disciplined execution of engagement, performance and improvement initiatives.

About you:

• Caring, compassionate & friendly

• Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite

• Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills

• Ability to work as part of a team

• Experience in a similar roleor Extensive experience and knowledge in the application of contemporary HR practices and strategies.

What you will need:

• • Uphold a positive attitude for working in community aged care and a passion for continuous improvement and professional development.
  • Excellent communication and interpersonal skills including effective consultation and negotiation skills

• • Demonstrated work experience within the age care or community care industry.
  • A proven ability to motivate others towards achieving goals.
  • Highly developed organisational and time management skills with demonstrated experienced to manage multiple tasks and meet deadlines.
  • Proficient in Microsoft Office
  • Demonstrated experience and proficiency in using business systems and applications, including the ability to generate, analyse, and interpret reports to support decision-making
  • An ability to work autonomously as well as part of a multidisciplinary team and represent the organisation to key stakeholders.
  • Excellent attention to detail and a proven ability to achieve high standards of data integrity.
  • A strong sense of respect for confidentiality, resilience, and good problem-solving skills.
  • A current and valid Queensland driver’s licence
  • NDIS Worker Screening Clearance or successful Criminal Record Check
  • Reliable, registered, and insured vehicle

Desirable:

• Knowledge of quality human service delivery, and community support services industry reforms

• Qualified return to work coordinator
• Knowledge or experience on state based return to work legislative requirements
• Completion of relevant state based Return to Work training programs
• Tertiary qualifications in HR or related discipline

Next steps:

If you would like to join our growing team and become part of our friendly, professional network please apply today by clicking on “Apply”.

Possible starts with you!