About Us

Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge.

The Shire is responsible for a broad range of infrastructure and community services that support the wellbeing and prosperity of our diverse community. With approximately 1,000 employees, it is a busy and vibrant workplace.

What’s on Offer

• Culture – Positive, fun and inclusive work environment that is underpinned by our core values which are integral to everything we do. These are Integrity, Openness, Courage, Respect, and Excellence.
   
• Opportunity– Temporary role (12 months), based in the Mornington Peninsula Visitor Centre, Dromana. Band 4 - $73,291 per annum (excl. super).

• Career – Opportunity to grow and develop with excellent learning and development opportunities.
   
• Job Satisfaction – Have a meaningful impact on the community by contributing to achieve positive outcomes across the Mornington Peninsula Shire 

About the Role

Reporting to the Team Leader Visitor Economy the core responsibilities include:

• Delivering outstanding service

Create a warm, welcoming experience for visitors, residents, and local businesses across the Mornington Peninsula.

• Being responsive and adaptable

Provide accessible support through mobile, digital, and in-centre channels, working with teams and volunteers to keep services running smoothly.

• Keeping operations on track

Manage bookings, merchandise, and office administration while helping recruit, train, and support our tourism volunteers.

• Strengthening local tourism

Work with business operators to build their skills and deliver exceptional visitor experiences through practical programs and advice.

About You

• Education & Experience

Previous experience in visitor servicing, tourism, or customer service roles. Proven experience with Microsoft Office suite is essential, while online booking services and retail purchasing would be an advantage.

• Visitor economy knowledge

Knowledge of the Mornington Peninsula’s visitor economy including attractions, accommodation and other visitor assets and trends is desirable.  

• Written & Oral Communication

Strong written and verbal skills, with the ability to engage diverse audiences, influence outcomes and manage sensitive conversations.

• Problem Solving

Ability to troubleshoot issues, adapt and deliver practical solutions.

• People leadership

Demonstrated people leadership experience including supporting day to day supervision of casual staff and volunteers.
 

How to Apply

If this role sounds like you, click 'Apply'.

The Mornington Peninsula Shire is committed to creating a diverse and safe environment. We are proud to be an equal opportunity and Child Safe employer. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities and age groups.

Mornington Peninsula Shire undertakes a variety of employment screening checks.  This includes employment references, Working with Children Checks and Nationally Coordinated Criminal History Check (NCCHC). 

Applicants must have valid Australian work rights.

For further information about the role, you can download the Position Description by clicking 'Apply'. For a confidential discussion about this opportunity, please contact: Sam Jackson, Team Leader - Visitor Economy, 5950 1298.

Applications Close: 6pm Friday, 30 January 2026.