About Relationships Australia

About Relationships Australia Relationships Australia NSW (RANSW) supports people through all forms of relationship distress, delivering timely, compassionate and expert care that strengthens wellbeing and connection across NSW.

What you’ll do:

As our Administration Officer, you'll be the face of our Gosford Centre, providing exceptional client service and critical administrative support in a high-volume environment.

You’ll help create a supportive first impression for clients, while managing essential day-to-day operations. You'll also:

• Be the first point of contact for visitors and callers, providing warm and compassionate client service
• Manage multiple competing priorities, including phone calls, email inboxes, client bookings, rescheduling, payments, reminders, and general enquiries
• Provide administrative assistance ensuring confidentiality and accuracy in all aspects of your work
• Collaborate with your team to share responsibilities and support each other through high-volume periods

The details

• Based at Gosford
• Maximum term contract up until 23rd March 2026
• 4 days per week (Tuesday-Friday)
• $35 - $38 per hour (depending on skills & experience) + 12% super + 17.5% leave loading and tax-free salary packaging up to $15,900. (Increase your take home pay! Calculate Your Savings at www.salary.com.au/calculate-your-savings)

What you’ll bring:

• 2 years of experience in a client-facing administrative role, ideally within a similar organisation supporting clients with complex needs such as domestic violence or mental health challenges
• Technologically adept and quick to learn new systems and processes
• Outstanding attention to detail with a strong commitment to data accuracy and confidentiality
• Highly organised and flexible, able to manage multiple responsibilities and adapt to changing priorities
• Calm, compassionate and firm communicator, supportive of both clients and team members even in challenging situations

Why work with us?

• Make a genuine difference to the lives of individuals, couples and families
• Be part of a supportive and dynamic team, work with people who truly care about what you achieve together
• Access a range of staff benefits, including flexible working options, additional leave days, the Employee Referral Reward program, and a Fitness Passport
• Increase your take-home pay through generous salary packaging options, including up to $15,900 per year for everyday expenses and $2,650 for entertainment
• Work in an organisation committed to deepening our relationships with Aboriginal and Torres Strait Islander people. We have a stretch Reconciliation Action Plan to guide our efforts to build strong relationships, increased employment, and enhanced respect between Aboriginal and Torres Strait Islander peoples and other communities
• We value inclusion and belonging. Our SWEET team (Staff Wellbeing, Engagement and Empowerment Team) brings together staff from across RANSW to champion diversity, wellbeing and workplace connection.

Next Steps

Interested? Apply today! Please email employment@ransw.org.au using the subject line: Administration Officer enquiry via EthicalJobs if you would like further information or a position description.