Job Title: Customer Contact Officer

Job No: 1443

Location: Chinchilla

Employment Type: Full Time, Permanent

About the Opportunity

Western Downs Regional Council (WDRC) is seeking a Customer Contact Officer to join our Corporate Services Department.

In this role, you will be the first point of contact for the community, ensuring all customer interactions—both in person and over the phone—are managed in line with Council’s Customer Service Charter. You will play an important role in providing quality service and accurate information across the full range of Council services.

Key responsibilities include:

• Receiving and handling inbound calls, and providing support with outbound calls as required.
• Delivering exceptional customer service across multiple channels, including over the counter.
• Processing financial transactions, using the POS system, and completing end-of-day banking procedures.
• Maintaining efficient work processes and procedures to support the smooth delivery of services.

Western Downs Regional Council has been recognised as Queensland Large Employer of the Year for the Darling Downs South West Region in 2019, 2021, 2022, 2023, and 2024. Join a team that truly makes a difference in the communities we serve.

About You

To succeed in this role, you will have:

• A Certificate III in Business Administration (or equivalent) OR demonstrated experience in customer service.
• Strong interpersonal and communication skills with a customer-first mindset.
• High attention to detail and the ability to follow processes accurately.
• Previous banking experience (highly desirable).

Benefits of Working with WDRC

• Work-life balance: Flexible arrangements and wellness programs.
• Superannuation: 12% employer contribution (including SG contribution).
• Growth opportunities: Ongoing development, mentorship, and career progression.
• Health & wellbeing: Corporate Health Plans, Employee Assistance Program, and lifestyle programs.
• Salary packaging: Options for living expenses, housing, vehicles, superannuation, and utilities.
• Allowances: Locality Allowance may apply.
• Leave loading: 17.5% leave loading on annual leave.
• Uniforms & PPE: Provided by Council.
• Job security: A stable local government role with strong foundations in respect, teamwork, accountability, and leadership.
• Relocation assistance: Up to $5,000 available for candidates relocating to the Western Downs Region.

Living & Working in the Western Downs

This is more than just a job—it’s an opportunity to be part of a thriving regional community. At WDRC, we believe together we make a real difference.

How to Apply

Applications close at 5.00pm AEST on Friday, 3 October 2025.

To view the full position description, click the Job Attachments tab. To apply, click the Apply button and complete your application.

Please note: The recruitment process may include a pre-employment medical, including drug and alcohol testing. WDRC reserves the right to close, withdraw, or extend vacancies without prior notice.