JOB DESCRIPTION
Client Relationship Coordinator - AOTA

Overview:
The Client Relationship Coordinator is an administrative role, booking online training courses for participants, scheduling trainers and assisting clients in achieving positive training outcomes.

An appreciation of industries including but not limited to construction, manufacturing, transport and heavy vehicles and their governing bodies is a definite advantage.

A proactive and flexible approach in dealing with the demands of constantly changing priorities and situations is fundamental. The capacity to meet deadlines and be able to manage tasks and activities simultaneously is advantageous.

A totally client focused attitude, combined with enthusiasm and self-direction are considered critical to the position, as is the ability to work independently on ensuring general administrative tasks are met.

Planning, organizing and an eye for detail as well as clear, concise communication skills are fundamental as is the need to establish and develop strong relationships with clients, co- workers, and trainers.

Computer proficiency is preferred.

Customer Service
Duties:

• Assist with reception and training inquiries
• Advise clients on any changes to training schedule as required
• Process and manage training records and enquiries
• Respond promptly and professionally to all customer concerns and enquires, including emails.
• Maintain a high standard of customer service and satisfaction
• Report all urgent matters of customer service to Office Manager.
• Action and respond to jot forms
• Action Smart and Skilled training via aXcelerate portal

Data Entry
Duties:

• As required prepare quotations within authorization level, for review by Office Manager
• Update all student files to reflect correct training qualifications
• Schedule, attend and participate in monthly team meetings.
• Enroll students into training courses
• Ensure Trainer NA’s do not conflict with scheduled courses in Deputy
• Ensure all confirmation emails contain correct information
• Send student enrolment information in a timely manner
• Provide assistance to trainers as required
• Scan and file training records, transcripts and statements of attainment as required
• Archive student training files as required
• Assist in marking student competency assessments
• Ensure statements of attainment are sent electronically to all participants in a timely manner
• Ensure student training cards are printed and sent out
• Ensure course reminders are sent out to students (SMS, email or phone as required)
• Upload all high-risk course details accurately to Safe Work website
• Forward a copy of SafeWork notification to trainers
• Ensure invoices are sent in a timely manner
• Mark invoices as paid once payment has been received
• Process EFT payments as required
• Follow up unpaid and outstanding invoices in a timely manner
• Ensure CRM is kept up to date and information entered is accurate

Trainer Support
Duties

• Assist with the co-ordination, planning and attendance at promotional activities and initiatives.
• Prepare and distribute trainer material as required
• LLN mapping for trainers

Social Media
Duties

• Ensure social media posts are in line with company policy and procedure
• Ensure social media content is accurate and relevant
• Ensure social media campaigns are consistent with current training schedules
• Ensure any online inquiries are responded to in a timely manner
• Upload information on upcoming training courses
• Post congratulations posts when students complete their training
• Post industry relevant information to facebook

Job Types: Full-time, Permanent, Internship
Contract length: 100 months

Pay: $55,000.00 – $65,000.00 per year

Work Authorisation:

• Australia (Required)

Work Location: In person