About the Role

As a Job Coach at MADEC, you’ll play a pivotal role in helping participants overcome barriers and achieve meaningful, sustained employment.

You’ll work with people facing a variety of life challenges that may impact their ability to secure work. Through your support, guidance, and encouragement, participants build confidence, develop skills that improve life outcomes and take steps toward long-term employment.

Your day-to-day will involve:

• Developing career pathways using SMART goal setting
• Connecting participants with training, support services, and community resources
• Guiding participants through resume writing, cover letters, interview preparation, and job applications
• Providing financial support through our Employment Fund when eligible
• Coaching, motivating, and empowering participants to achieve their employment goals

No prior industry experience? No problem, we provide full training. What matters most are your attributes, mindset, and commitment to making a difference.

Who Will Thrive in This Role

We’re looking for people with:

• Resilience – the ability to stay positive and persistent while supporting participants through challenging situations
• Empathy and compassion – genuinely care about helping people achieve their goals
• Strong communication and coaching skills – able to listen, motivate, and guide participants effectively
• Strong people skills – including the confidence to guide conversations, resolve issues calmly, and help participants stay on track
• Problem-solving and creativity – finding practical solutions and linking participants to the right resources
• Organisation and time management – managing your caseload, scheduling appointments, and tracking progress

You don’t need formal employment services experience. Many people from backgrounds such as retail and hospitality, administration, education and training, and customer service roles across a variety of sectors have thrived in this role, what matters most are your people skills, adaptability, and resilience.

Why Join Us?

At MADEC, we know that a motivated and supported team, with ongoing opportunities for growth and development, delivers the best outcomes. We offer:

• Salary packaging up to $15,900, plus tax-free entertainment benefits
• Access to a 24/7 holistic Employee Assistance Program supporting mental, emotional, physical, and financial well-being
• Up to 5 weeks annual leave after three years’ service (eligibility conditions apply), plus additional personal leave
• A supportive, inclusive, and diverse workplace where your contributions are valued
• Opportunities for personal growth, professional development, and career progression

Our Commitment

MADEC embraces diversity and is committed to creating a culture of belonging. We welcome applicants from all backgrounds, ages, abilities, and cultures. We adhere to the National Principles for Child Safety and all team members are expected to be committed to child safety and well-being.

Ready to Apply?

Be part of a team that truly changes lives. Visit MADEC Careers to view the full Position Description.

MADEC Australia | Helping People | Addressing Needs | Improving Lives

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