Make a difference as a Sales & Service Consultant.

WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) we’re one of Australia’s leading rural, business insurers, who still believe in friendly, personal service.

Your Role

We’re looking for a Sales & Service Consultant to join our community-minded WFI team in Dja Dja Wurrung Country (Bendigo).

You’ll support new and existing clients with their insurance needs, always putting the customer first. At WFI, we’re proud to be known as “Great people to know” who offer “insurance you can shake hands with” and you’ll help uphold that trusted reputation.

As part of the IAG family of brands, we offer opportunities for growth, supportive leadership, flexibility, and a collaborative team environment.

This is a full-time, permanent role.

In your first six months, you’ll complete the ANZIIF Tier 2 General Insurance Compliance certification while working from our Bendigo office to receive supervised training. Hybrid work options may be considered after this period, based on business needs.

About You

You bring strong communication, empathy, and resilience—and a passion for helping your community. We’re looking for someone who is:

Experienced in customer service (face-to-face or phone-based)Tech-savvy and confident using multiple systemsDecisive and able to follow business processesSkilled in rapport-building and active listeningSelf-motivated with great attention to detailReliable, accountable, and eager to grow

Joining WFI you’ll have access to a raft of benefits from across the Group:

Boosted superannuation with 13% as standard Up to 50% off personal insurance5 myLeave days per year on top of annual leave Industry-leading 20 weeks paid parental leave for both primary and secondary carers Dedicated career growth programs, including the award-winning IAG Academy Discounts on every day and special occasion items

Employment type eligibility criteria apply

About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We’re ready for you. Apply today.